General Sales Conditions

In effect on 01/06/2024

1 – Reception and Departures : Reception takes place from 5 p.m. At 9 p.m., without news from you, the reservation is canceled. Accommodations must be vacated before 10 a.m. on the day of departure.

2 – Other conditions : Free Wi-Fi. Access to the private garden. Please report any broken, broken or damaged device. Out of respect for neighbors and with regard to the legislation, you are asked to limit noise after 10 p.m. Smoking is not permitted in the house; Ashtrays are available outside, in the garden and on the terraces. Our animal friends are not accepted. Any behavior that does not comply with these living conditions will lead us to ask you to leave our house without any refund or compensation.

Rooms: All our rooms are equipped with a private bathroom. Breakfast and linen are included in the price. Please do not eat in the rooms. Access to the rooms is exclusively reserved for guests staying there. Breakfast is served from 8 a.m. to 9:30 a.m.

Gîtes: An inventory will be made with us upon your arrival and departure. Linen is included in the price of your stay. In the event of damage to the premises or to furniture or equipment, you will be billed an amount equivalent to the costs of repairing or renewing the equipment.

3 – Reservation :

Stays, in gîtes and guest rooms, are only guaranteed when payment of a deposit of 30% of the amount of the stay has been validated on our site and you receive the confirmation email corresponding to your reservation

Your reservation is personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

4 – Payment : We accept payments by transfer and credit card (except American Express). Payments by bank check are no longer accepted.

Bedrooms : You will pay the balance of the stay on site upon your departure.

Gîtes: The balance of the stay must be paid 2 weeks before the start of the rental: we will deduct the amount of the balance of the stay at that time, from your credit card which was used when paying your reservation deposit.

Consumption and additional services not mentioned when booking will be payable at the end of your stay.
The tourist tax is a local tax that you will have to pay on site: we then transfer it to the Public Treasury.

5 – Cancellation and refund :

5-1 – Cancellation by the customer:
5-1-1 Cancellation before the start of the stay: Cancellation of the reservation can be made by telephone or by email, according to the following cancellation conditions:

Your cancellation conditions in ROOMS
– More than 14 days before 0% of the reservation amount is due
– From 7 to 14 days before 30% of the reservation amount is due
– Between 7 days and the reservation date 100% of the reservation amount is due

Your cancellation conditions in GITES
– More than 90 days before 0% of the reservation amount is due, your deposit will be refunded
– From 90 to 30 days before 30% of the reservation amount is due
– 30 to 14 days before 50% of the reservation amount is due
– Between 14 days and the reservation date, 100% of the reservation amount is due

– Cancellation fees will be deducted from the credit card that was used when booking.

Miscellaneous reimbursement:
— In the event of a reimbursement on our part, we undertake to make this without delay, if possible by making a reimbursement on the credit card used during the reservation, or by transfer (subject to the provision of an adequate customer RIB )

— Having read these General Conditions of Sale and Life before your reservation, you cannot oppose or contest the payment of any penalties generated by your cancellation;

— We reserve the right not to request payment of cancellation penalties, or to reimburse the deposit, following your cancellation for exceptional reasons over which we alone have control.

5-1-2 No show: if you do not show up before 9 p.m. on the scheduled start day of your stay, your reservation is canceled, 100% of your reservation remains due and we can once again have our accommodation available.

5-1-3 In the event of a shortened stay, the price corresponding to the initial stay remains with us in full.

5 – 2 – Cancellation by the owner: When we have to cancel a stay, we must inform you by email. Without prejudging any recourse for compensation for any damage suffered, you will be reimbursed immediately for the sums paid.

6 Specific COVID 19 Considerations & Cancellations

6 – 1 – In the event of illness declared during your stay in the establishment, it will be impossible for us to ensure a health quarantine imposed by the health authorities or your doctor. You will therefore be forced to shorten your stay with us, and we will be sorry. Very naturally we will reimburse you for the part of the stay not completed.

6 – 2 – In the event of new restrictive health measures imposed by the authorities due to a pandemic (e.g. new confinement or restriction of movement), which would prevent you from carrying out the stay reserved in our establishment, we will offer you either to postpone your stay or to reimburse you.

7 Disputes

7 – 1 – In the event of a dispute, it is recommended to contact the Pays des Ecrins Tourist Office, which will act as mediator with a view to an amicable settlement, provided that the complaint is made within 3 days following the start of the stay, for any dispute relating to the inventory of fixtures or the descriptive state, or at the end of the stay for all other disputes. These provisions do not prejudge possible legal actions brought by the customer or the owner.